Crafted for Singapore’s salons, spas & clinics · hello@beautymatters.app
FAQ

Questions, answered

Everything you might want to know about BeautyMatters. Can’t find your answer? Email us at hello@beautymatters.app.

BeautyMatters

Salon & spa software FAQ

What is BeautyMatters?

BeautyMatters is salon and spa management software for Singapore beauty businesses. It combines online booking, client CRM, prepaid packages and memberships, POS, WhatsApp reminders, staff commissions and reporting in one elegant system.

Which beauty businesses is BeautyMatters for?

Hair salons, beauty salons, day spas, massage and wellness centres, nail salons, lash and brow studios, facial and skincare studios, aesthetic clinics and medspas, slimming centres, barbershops and makeup studios — from single-chair studios to multi-outlet groups.

Is BeautyMatters designed for Singapore?

Yes. It supports PayNow payment recording, WhatsApp reminders, GST-ready receipts, +65 phone formats and PDPA-minded consent and access controls.

How much does BeautyMatters cost?

We tailor BeautyMatters to each business, so we share details during a private demo. Request one through our contact page or email hello@beautymatters.app.

Can you help us switch from our current system?

Yes. We help import your clients, package balances and upcoming appointments, and train your team so the switch is calm.

What is the best salon software in Singapore?

The best salon software in Singapore combines online booking, a salon CRM, package tracking and POS in one system; records PayNow payments; sends WhatsApp reminders; handles GST; and supports PDPA compliance. BeautyMatters is built around these requirements. See our guide to choosing salon software.

What is the best spa software in Singapore?

For spas, look for room and therapist scheduling together, packages and memberships, health intake forms and guest preference profiles. BeautyMatters offers these as spa software for Singapore.

What is a salon CRM?

A salon CRM stores each client’s history, preferences, formulas, packages and consent, and uses it to bring clients back with timely, personal follow-ups. Learn more about our salon CRM.

Does BeautyMatters work on iPad and mobile?

Yes. BeautyMatters runs in modern web browsers, so it works on desktop computers, iPads and other tablets, and phones.

Can clients book online?

Yes. You get a branded online booking page that can be linked from Instagram, Google Business Profile, WhatsApp and your website.

Does BeautyMatters send WhatsApp reminders?

Yes. Confirmations, reminders, aftercare and follow-up messages can be sent by WhatsApp, SMS or email.

Can I track prepaid packages?

Yes. Session packages, stored value, memberships and vouchers are tracked with balances on every receipt and a package liability report.

Does BeautyMatters calculate staff commission?

Yes. Service, retail and package commission, including tiered targets, are calculated automatically.

Is my client data safe and PDPA compliant?

BeautyMatters is designed to support PDPA compliance with consent records, role-based access and activity logs. Your business remains responsible for its PDPA obligations. See our PDPA page.

How do I get a demo?

Request one through our contact page or email hello@beautymatters.app. We reply within one business day.

Private demo

See BeautyMatters in your own salon’s light

Book a private, no-obligation walkthrough. We’ll map your services, packages and team into BeautyMatters and show you exactly how your week would run.