WhatsApp reminders that sound like you, not a robot
In Singapore, clients read WhatsApp. BeautyMatters sends warm, on-brand confirmations, reminders, aftercare and follow-ups automatically — reducing no-shows and keeping your front desk free for the guests in front of them.
Can salons send appointment reminders on WhatsApp?
Yes. Salon and spa software like BeautyMatters can send automated appointment reminders on WhatsApp, as well as SMS and email. Typical messages include booking confirmations, reminders 24–48 hours before, aftercare instructions, rebooking nudges and birthday wishes. Marketing messages should only be sent to clients who have given consent, in line with Singapore’s PDPA and Do Not Call provisions.
The right message at the right moment
Booking confirmations
Sent instantly with date, time, staff, location and policy.
Reminders
24–48 hours before, with an easy way to confirm or reschedule.
Aftercare
Treatment-specific instructions sent after the visit.
Rebooking nudges
When it’s time for the next cut, infill or facial.
Package & membership updates
Balances, expiries and renewals.
Celebrations
Birthday and anniversary messages with optional treats.
Templates that feel personal
Every message is fully editable, with client name, staff name, service, outlet and time filled in automatically. Write it once in your salon’s voice; BeautyMatters sends it perfectly every time.
- WhatsApp, SMS and email — channels per message type
- Quiet hours — so messages never arrive at midnight
- Consent-aware — marketing only goes to opted-in clients
- Delivery tracking — see what was sent and when
Everything your beauty business needs, beautifully connected
Booking, client records, packages, payments, reminders and reporting share one database — so nothing is typed twice and nothing falls through the cracks.
- Salon CRM — Client profiles, history and retention
- Spa CRM — Guest preferences and lifetime value
- Online booking — 24/7 booking from Instagram, Google & web
- POS & payments — PayNow, cards, GST-ready receipts
- Packages & memberships — Prepaid credits, loyalty and vouchers
- Staff & commissions — Rosters, targets and payouts
- Multi-outlet — One view across every branch
- PDPA & data protection — Consent, access controls, audit trail
Frequently asked questions
Do WhatsApp reminders reduce no-shows?
Reminders are one of the most effective ways to reduce no-shows, and in Singapore WhatsApp is the channel clients are most likely to read promptly. Combining reminders with an easy way to reschedule works best.
Can I customise the reminder messages?
Yes. All templates are editable, with placeholders for client name, service, staff, outlet and time.
Can I send promotional messages on WhatsApp?
Yes, to clients who have consented to receive marketing. BeautyMatters records consent per client and channel to support PDPA and Do Not Call compliance.
Are reminders sent automatically?
Yes. Once set up, confirmations, reminders and follow-ups are sent automatically based on each appointment.
See BeautyMatters in your own salon’s light
Book a private, no-obligation walkthrough. We’ll map your services, packages and team into BeautyMatters and show you exactly how your week would run.